FAQ

Where can I buy your toys?

I’m doing my best to update my shop every few weeks. I send out a newsletter (at least 24 hours before the shop update) to notify my subscribers.

Please Note: my work often sells quickly, but once an item is in your cart it will remain there for some limited time so you can browse and make a final purchase with all the P&P combined.

What if currently there are no toys available to buy, can I reserve one?

Once you’re on my ‘list’ then it’s just a matter of patience, as my toys and their accessories are completely hand sewn and they take time ‘to come to life’.

I don’t reserve in advance, unless it’s for returning customers.

Do you take custom orders?

Generally no as I prefer complete creative freedom, especially time wise, but will do an exception here and there… 

Do you ship outside UK? 

I ship worldwide.

How items are shipped?

Most orders generally ship within 1-3 days (except weekends and holidays). I do my best to keep my customers updated.

Orders within UK are shipped using First class Mail signed for without Insurance. International orders shipped via Signed for Air Mail without Insurance. Please e-mail me if you would prefer your order Insured.

Please note: I’ve only had one accident so far (in 6 years) where customer has reported item arriving completely damaged, but once an item has shipped I am not responsibility for any uninsured lost or stolen packages.

Do you offer wholesale?

I can’t support wholesale at the moment.

Do you do layaway  (a way to purchase an item without paying the entire cost at once)?

Yes, I do. You would have to pay a deposit in order to secure the item and after the full amount is paid – you would receive your purchase.

E-mail me.

 

Leave a Comment

Your email address will not be published. Required fields are marked *